Question 1

How is this different from other review tools?

Accepted Answer

Most review tools send an SMS with a link and hope the patient clicks. SuiteGrowth has a real conversation with the patient via WhatsApp, checking in, building rapport, then guiding happy patients to Google at exactly the right moment. A reply that raises a problem is routed to a person at the practice instead of an automated review request, so the patient gets a real answer. No other tool does this.

Question 2

Do patients know they're talking to AI?

Accepted Answer

Messages come from your practice's own WhatsApp number and are personalised with the patient's name and their dentist's name. Most patients respond as if they're talking to a member of your team, because the experience is indistinguishable. We are fully transparent about this in our terms and privacy policy.

Question 3

What if a patient complains?

Accepted Answer

If the reply reads as unhappy, or raises a clinical concern, it is not answered with an automated review invitation. It goes to a person at your practice, with the patient’s own words, so someone can call them back. That routing runs server-side in code, not in a prompt. Nobody is blocked from leaving a review. You simply get the chance to put it right first.

Question 4

How much does it cost?

Accepted Answer

£450/month with no long-term contract, and no setup fee. Unlimited messages, all features included, no per-patient fees. Most practices generate more than the monthly fee in additional revenue within the first week.

Question 5

How long does it take to set up?

Accepted Answer

Three days from first demo to fully live. We handle everything, connecting your practice management system, setting up WhatsApp Business on your number, configuring dentist profiles, and running test messages. You sign off and go live.

Question 6

Do you work with my practice management system?

Accepted Answer

Yes. SuiteGrowth connects to 21 practice management systems: ABELDent, ClearDent, Dentally, DentalVision, Dentrix, Dentrix Enterprise, Dolphin Management, DSN Dental, DSN Perio, Eaglesoft, EndoVision, Mogo, Officemate, Open Dental, OrthoTrac, PerioVision, PracticeWorks, Software of Excellence, SoftDent, Tracker and WinOMS, with more added on request. Dentally and Software of Excellence are the two we run at scale in UK practices today. Our team handles the connection during onboarding either way.

Question 7

Is there a contract?

Accepted Answer

No long-term contracts. We work month-to-month. If SuiteGrowth isn't delivering results, cancel any time.

Question 8

Why WhatsApp instead of SMS or email?

Accepted Answer

Email open rates in healthcare average around 20–25%. SMS does better but UK patients increasingly treat business texts as spam. WhatsApp opens at ~98%, patients are already there every day. That's why our response rates are unlike anything practices have seen.

Frequently Asked Questions

Questions. Answered.

Works with your practice management system

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